All orders can be cancelled if they have not been shipped. If your order has been paid for and you need to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed or cancelled.
Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantee that ensure you will receive your item on time and as described.
Sport Finesse is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.
We currently do not generate return labels, customers will be responsible for return shipments & cost.
We offer a 30-day money back guarantee on most of our products. However, there could be a few exceptions - please check the individual product pages for relevant details. If you decide the product isn’t right for you, you can return or exchange the unwanted items. The product must be unused and in its original condition (with all packaging and tags, if any, intact).
To return a product, you can contact us at firstname.lastname@example.org. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any questions regarding returns at email@example.com.
We offer a 100% money back guarantee on products that are defective or arrive faulty if reported immediately upon receiving them. Please do let us know so that we can evaluate the issue and make it right.
Our highest priority is to make you happy, so everyone who shops on sportfinesse.com receives the following guarantees:
- Full refund if you don’t receive your order.
- Full refund if your order does not arrive within the guaranteed time (45 business days not including 2-5 business days processing).
- Full or partial refund if the item is not as described.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to external factors (e.g. providing the wrong shipping address).
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster, etc.).
- No returns or exchanges on final sale items, underwear and socks.
If you are approved, then your refund will be processed, and the amount will automatically be credited to your card or original method of payment within a certain amount of days.
Exceptions / non-returnable items
Monogrammed, personalized, special-order items, and items damaged through normal wear and tear are not eligible for return and it does not affect your statutory rights.
Please Note: The original shipping fee is non-refundable, if shipping paid.